Refund and Cancellation Policy
Last updated: 9 October 2026.
1. Free plan
The Free plan costs nothing and needs no card. You can stop using it or close your account at any time.
2. How paid plans work
Paid plans are paid in advance for the period you choose (for example one month or twelve months). There is no automatic charge to your card or account after the period ends. We email you about a week before your plan ends so you can renew. If you do not renew, your account moves to the Free plan when the paid period ends. Your documents and signed copies stay available, subject to Free plan limits.
3. Cancelling
You can cancel at any time by emailing support@zasign.co.za, using our contact form, or using the account page when it is available. Your paid features continue until the end of the period you paid for.
4. Refunds
- 7-day money-back: if you are not happy with your first paid plan, ask for a full refund within 7 days of paying, as long as you have used no more than 3 documents on it.
- Twelve-month plans: after the first 7 days, if you cancel within 30 days of paying, we refund the unused full months, less any documents already used above the monthly allowance.
- Top-up packs: an unused pack can be refunded within 7 days of purchase. Once any document from the pack has been used, it cannot be refunded.
- If we cannot provide the service: if zaSign is unavailable for a long period or we end your plan without fault on your part, we refund the unused part of what you paid.
- Mistakes: if you were charged the wrong amount or charged twice, we correct it in full.
5. How refunds are paid
We return refunds to the original payment method, normally within 10 business days of approving the request. Our payment provider may take extra time to show the refund in your account.
6. Your legal rights
This policy does not limit any rights you have under South African consumer law, including any right to cancel an online purchase within a cooling-off period where it applies.
7. Document limits and unused allowance
The monthly document allowance does not roll over to the next month. Top-up pack documents stay available for 12 months after purchase.
8. Contact
To ask for a refund or cancel, email support@zasign.co.za or use our contact form, with the plan and the date you paid.